1.1. Personal Information: Phoenix Mobile collects “Personal Information” from you at various times and places on the Site and Phoenix Mobile Applications. Personal Information means information relating to a particular individual, such as the individual’s name, postal address, email address, and telephone number. Personal Information also includes your “Children’s Personal Information,” as defined below in Section 1.1.1.
1.1.1. Children’s Personal Information: With your consent, Phoenix Mobile may collect your “Children’s Personal Information.” Children’s Personal Information may include information you voluntarily submit to us such as your child’s first, middle and last name, date of birth, age, gender, and profile photo, or it may include information we collect from your child as a result of your use of the Services, such as your child’s device access times (e.g., we may collect information relating to how long your child uses or accesses his or her device to support our “allowance” feature), device identifier numbers, serial numbers, geolocation information, and other internet, device, or electronic network activity information, including, but not limited to, encrypted screenshots generated by your Phoenix Mobile Applications account and the transcribed content from the screenshots (e.g., through optical character recognition), as authorized by you (“Screenshots”). Screenshots may capture your children’s browsing activity, search activity, messaging activity, and other information regarding your child’s interaction with an internet website, application, advertisement, device, or interactions with a device in general.
In order to provide the Services, we may also collect from your child’s device information relating to which apps are installed on your child’s device and information relating to your child’s device permission status (e.g., if your child has disabled the usage permissions on his/her device required to provide the Services, that information may be collected or if the device can no longer be “seen”). We may also collect information from your child’s device about your child’s usage and activity in connection with the Services (e.g., error/crash reporting, usage analytics such as screen views, your child’s use of any hyperlinks available within the Services, time on page, and page hits).
For additional information about our practices regarding Children’s Personal Information, please see Section 5 (Children’s Privacy Rights) below.
In regard to the European Union, our collection of personal information from a child is limited and controlled by the parent.
1.2. Non-Personal Information: Non-Personal Information means information that does not identify, and cannot reasonably be used to identify, an individual. We collect Non-Personal Information, for example, when we track the total number of visitors to the Site, the number of visitors to a particular page of the Site, and/or other such technical information. This data may be used to diagnose problems with the Services, gather demographic and geographic information to improve our Services or marketing efforts, improve our Services, and for similar purposes. Non-Personal Information includes aggregated and/or de-identified information. Phoenix Mobile reserves the right to use and disclose Non-Personal Information in its sole discretion.
2.1. Voluntarily Provided Information: Phoenix Mobile may collect Personal Information, including your Children’s Personal Information, whenever you voluntarily provide such information including, for example, when you conduct business with us, use our Services, request information or materials from us, create or update any Phoenix Mobile accounts, when you voluntarily send Screenshots, or when you communicate with us about questions or concerns.
Examples of the type of information you may voluntarily provide include:
Your first name, last name, email address, and any updates to that information thereafter;
Information relating to your child, such as your child’s name, age, birthdate, gender, and profile photo (see Section 1.1.1. (Children’s Personal Information) for more information); and
If you sign up for any of our paid Services, your credit card or debit card information (such as card type, last four digits of your card, and expiration date) and other financial data and transaction history that we need to process your payment and provide the paid Services.
2.2 Services-Related Information: We may collect Personal Information, including your Children’s Personal Information, as a result of your use of the Services. This includes, for example:
Custom word lists you create to allow the Services to flag specific words of interest to you and the number of times the words appear within screenshots;
Information you may provide to us relating to the desired preferences of the Services (e.g., determining the preferred units of measurement for geofencing notifications).
Schedules you may create as part of the Services (e.g., to schedule device access for your child’s device and related screen time allowance information); and
Information relating to which apps are installed on your child’s device and information relating to your child’s device status/permission status (e.g., if your child has disabled the usage permissions on his/her device required to provide the Services, that information may be collected or if the device can no longer be “seen”) (see Section 1.1.1. (Children’s Personal Information) for more information).
2.3. Information Obtained from Third Parties: In limited circumstances, we may collect your Personal Information from third parties. For example, the payment processors we work with generally provide us with information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, including recurring payments if you authorize automatic renewals, and your card’s type, expiration date, and certain digits of your card number. We do not collect your Children’s Personal Information from third parties.
2.4. Cookies and Similar Technologies: When you use the Services, we and certain third parties may use “cookies” and similar technologies like pixels, web beacons, and local storage (collectively, “Collection Technology”) to collect information. We do not use Collection Technology to collect Children’s Personal Information.
For example, when you use our Services, we may use Collection Technology to collect certain device information, such as: device operating system, device operating system version, IP addresses, access times, browser type and language, browser version, and device identifier numbers. We may also use Collection Technology to collect information about your usage and activity related to the Services (e.g., error/crash reporting, usage analytics, your use of any hyperlinks available within the Services, time on page, and page hits), and chat analytics when the chat feature is used.
You have the right to choose whether or not to accept cookies. However, they are an important part of how the Services work, so you should be aware that if you choose to refuse or remove cookies, it could affect the availability and functionality of the Services. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser.
Removing or rejecting browser cookies does not necessarily affect third-party flash cookies or other web trackers, which may be used by us or our partners in connection with the Sites. To delete or disable flash cookies, please visit this site for more information. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit https://phoenixmobile.io/
Personal Information we collect may be used for the purposes listed below. Children’s Personal Information is used in accordance with Section 5.3 below.
3.1. To provide, develop, maintain, operate, and improve our Services;
3.2. To understand you and your preferences to enhance your experience and provide a more personalized Service;
3.3. To process and fulfill a request or other transaction submitted by you, including, for example, to process payment transactions and to respond to your comments and questions and provide customer support;
3.4. To communicate with you including, for example, to send you Services-related information (e.g., geofencing notifications), including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
3.5. For our own marketing purposes. To this end, we may communicate with you about new contests, promotions, rewards, upcoming events, and other news about our Services and our selected partners;
3.6. For our business operations (e.g., billing, auditing, reporting, and statistical analysis);
3.7. To meet or comply with any applicable law, regulation, legal process, or other legal obligation; protect or prevent harm, fraud, or financial loss; or promote, detect, investigate and help prevent security, fraud or technical issues; and protect our legitimate business interests and legal rights; and
3.8. In connection with corporation transactions, which refers to transfers of Personal Information in the event we sell or transfer, or are considering selling or transferring, all or a portion of our business or assets.
Phoenix Mobile may share your Personal Information to third parties as listed below. Disclosure of Children’s Personal Information shall occur in accordance with Section 5.4 below.
4.1. With Your Consent: We may share your information, including Personal Information, with another company when you allow us to do so (i.e., when we have obtained your consent).
4.2. Service Providers: We may share your information, including Personal Information, with third parties to assist in our business operations (e.g., to process payments, store data, deliver information, and perform other similar functions); administrative functions; marketing functions; and/or to provide the Phoenix Mobile Applications services you have requested (collectively, “Service Providers”). Service Providers are prohibited from using your Personal Information for purposes other than those requested by us or required by law.
4.3. Major Transactions: We may share your information, including Personal Information, as part, of or in connection with, a merger, acquisition, assignment, as part of debt financing, the sale of company assets, or in any similar transaction, or to the extent as may be required in the unlikely event of insolvency bankruptcy, or a receivership.
4.4. Professional Advisors: We may share information with our legal, financial, and other advisors in connection with the corporate transactions described above or in connection with the management of our business and operations.
4.5. Disclosures Under Special Circumstances: We may share your information, including Personal Information, when we believe doing so may be appropriate, including but not limited to when it may be legally required, necessary to comply with laws, or in response to lawful requests or legal process. We may also share such information where we believe it may limit our liability in an actual or potential lawsuit, or where otherwise necessary to protect our rights, interests and/or property (including, without limitation, to enforce our agreements), or the rights, interests and/or property of our agents, independent contractors, customers, and others.
Phoenix Mobile does not sell products or services to children. The Services are not intended for children to submit Personal Information to Phoenix Mobile without the consent of their legal guardians. In compliance with the Children’s Online Privacy Protection Act (“COPPA”), please see below:
5.1. The types of Personal Information we collect from children are detailed above in Section 1.1.1 (Children’s Personal Information).
5.2. How we collect information from children is detailed above in Section 2 (How We Collect Information).
5.3. Phoenix Mobile uses Children’s Personal Information for the purposes listed below:
Provide, develop, maintain, operate, and improve our Services,
Process and fulfill a request or other transaction submitted by you, including, for example, to respond to comments and questions and provide customer support;
Communicate with you including, for example, to send you Services-related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
For our business operations (e.g., auditing, reporting, and statistical analysis);
To meet or comply with any applicable law, regulation, legal process or other legal obligation; protect or prevent harm, fraud, or financial loss; or promote, detect, investigate and help prevent security, fraud or technical issues; and protect our legitimate business interests and legal rights; and
For corporation transactions, which refers to transfers of Personal Information in the event we sell or transfer, or are considering selling or transferring, all or a portion of our business or assets.
5.4. We may share or disclose Children’s Personal Information in a limited number of instances, including the following:
We may share Children’s Personal Information with our Service Providers if necessary for them to perform a business, professional, or technology support function for us. Please see Appendix A for a list of Service Providers (i.e., third-party operators) who may collect Children’s Personal Information through the Services. Please contact us at the mailing address, email, or phone number listed in Section 15 (Contact Us) with questions about our, or our Service Providers’, privacy policies and practices.
We may disclose Children’s Personal Information if permitted or required by law, for example, in response to a court order or a subpoena. To the extent permitted by applicable law, we also may disclose personal information collected from children (i) in response to a law enforcement or public agency’s request; (ii) if we believe disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a child; (iii) to protect the security or integrity of our Services; or (iv) enable us to take precautions against liability.
5.5. We will not collect more information from your children than is reasonably necessary to provide the Services.
In accordance with COPPA, you may upon request, review the Children’s Personal Information we have collected from your child, such as name, address, telephone number, email address, and direct us to delete such information, and/or refuse us to allow any further collection or use of your Children’s Personal Information. To exercise your rights, please contact us by email at
For European Union data subjects, our collection of personal data from a child is limited and controlled by the parent.
We maintain reasonable security procedures to protect the confidentiality, security, and integrity of the Personal Information we collect. Such practices include using technical controls to secure the information that we collect, as appropriate, including Secure Socket Layer (SSL) and password protections.
Phoenix Mobile cannot guarantee the security of the information on and sent from the Services. No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Phoenix Mobile to intercept or access transmissions or private communications unlawfully. Neither Phoenix Mobile nor any of our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is done at your own risk.
You may request to view and, if necessary, correct Personal Information we collect about you. To do so, please contact us by using one of the contact methods provided in Section 11 (Contact Us) below. Please include your full name, mailing address and phone number in all requests.
We allow you to choose which forms of communication you receive from us. You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out of receiving promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.
10.1. Shine the Light: We do not sell, disclose, trade, or rent your Personal Information to third parties to market their own products or services.
10.2. Do Not Track: Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit
This Section 11 (Notice to European Union Data Subject – General Data Protection Regulation) applies specifically to European Union data subjects. For the purpose of this section, terms used but not defined shall have the meaning ascribed to them in the General Data Protection Regulation.
11.1. Data Subject Rights: You have the following rights with respect to your Personal Information where and to the extent they apply to your particular processing:
The right to request a copy of your Personal Information which the Phoenix Mobile holds about you;
The right to request that the Phoenix Mobile corrects any Personal Information if it is found to be inaccurate or out of date;
The right to request your Personal Information is erased where it is no longer necessary for the Phoenix Mobile to retain such data;
The right to withdraw your consent to the processing of your Personal Information at any time;
The right to request that the Phoenix Mobile provide you with your Personal Information and where possible, to transmit that data directly to another data controller (where applicable);
The right, where there is a dispute in relation to the accuracy or processing of your Personal Information, to request a restriction is placed on further processing; and
The right to lodge a complaint with a European Union Data Protection or Supervisory Authority.
11.3. Right to Withdraw Consent to Processing: Where you have provided your consent to the processing of your Personal Information by the Phoenix Mobile you may withdraw your consent at any time by sending a communication to the Phoenix Mobile specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your Personal Information, in particular where:
you contest the accuracy of your Personal Information;
the processing is unlawful, and you oppose the erasure of your Personal Information;
we no longer need your Personal Information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims; or
you have objected to the processing and pending the verification whether the legitimate grounds of the Phoenix Mobile override your own.
The data that we collect from you will be processed and stored at a destination located in the United States.
We transfer data to destinations outside of the European Union as a necessary part of the performance of the Services, or with your consent, as applicable.
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